As long as we're complaining about lights and intersections, how about Tower Parkway, Whalley and Broadway? If you are southbound on Tower and want to enter and turn left onto Broadway, you are always caught in the intersection because the yellow is too short. It is physicaly impossible to get through the intersection in the time alotted, and at month end NHPD sits and hands out tickets to make what appears to be a quota. How about a little more time allowed to clear the intersection on a yellow?

Show the rest of the screenshots.

That doesn't sound like heckling, that sounds like they were trying to communicate with someone who was not being cooperative.

Here is the full quote from other posting at same address (280 YMB Volkswagen Jetta just broken into by short man in broad daylight ). Witness called in to report a car break-in as it occurred and it appears was only hassled by the dispatcher. After writing about it someone who appears to be that dispatcher signed on to ClickFix to berate the good samaritan. The full quote is below.

"tell the truth wrote on 11/20/2013 - 12:28am
The Officer was given the call in the same minute he became free from the call he was on when THIS was called in, twenty minutes later. The first call, he took an hour to write by the way, so he was NOT in service at the time.

These officers would NEVER give their personal cellphones to anyone, to even think they would is totally naive.

And the reason they tell you to stop chasing someone is for YOUR safety (and the safety of those around you) as the first operator explained to you. As she tried to get information, you refused to answer her questions, remember? YOU then disconnected with the operator, called 911 and were transferred back to the police again as is protocol. You delayed the transfer of information, you delayed the dispatch. Try telling the truth Ben."

Is this an appropriate forum? The only skill police dispatchers are supposed to possess is an ability to communicate with excited and upset people. Does anyone honestly feel TellTheTruth's comments were mature or appropriate?

A Verified Official needs to comment on this

good luck with getting anyone from the city to address this issue- even the PD has problems with dispatchers-
I must say I have had my share of problems with dispatchers over the years and have reported issues to supervisors by noting time of call to have tape reviewed. In each instance the supervisor has sided with me and claimed to have noted the complaint in their file.
In the last year when calling I only had to argue once with one- most are now polite and professional and don't question why your calling.
There are only a few bad ones left- soon enough you may be able to call dispatch and not have to argue with them.

BTW just from what what was put forth in this issue it would appear the caller was not too cooperative. It is what it is- a low priority call for NHPD and no officer was available immediately- that's not anyone's fault.

I have asked the Acting Director of the 911 Center to look at this call. Call-taking and dispatching are hard jobs, and the vast majority of staff are terrific. That said, if anyone has a bad experience with 911 or non-emergency, please, please report it to 203-946-6234/6236 and/or post it on SeeClickFix. We take complaints very seriously, and they can be very helpful in pointing out additional training or changes to procedures that may be necessary, or discipline where appropriate.

- Rob Smuts, Chief Administrative Officer

Chief Smuts, thank you for giving this matter your attention. I would ask that you also consider developing a policy regarding your employees posting online descriptions of non-emergency calls. It is distasteful at best.

I don't see that he posted anything descriptive, the original caller posted his name not the dispatcher, the dispatcher responded to the post. How did he say anything that could be considered inappropriate? Are they no allowed to defend themselves when kicked repeatedly by the public? Especially when the person posting is, according to the dispatcher, not telling the full story?

Too bad we can't hear the call ourselves and judge for ourselves who was right or wrong, probably a little of both. It's too often the public makes complaint against police and dispatchers, and if they are right, then good, punish the police/dispatcher. But if they are wrong, we never hear abou it because the city and the officials don't tell us what the outcome was.

All we know as the public is, those dispatchers DID IT AGAIN. Even if they were proven to be right, to us, thats all we know.

@Mr Smuts, will you come back in here and tell us if the caller was wrong? And the dispatcher was right? of course not.

The tapes can be requested under FOIA although I am sure there is a cost associated with it. The complaint and its outcome can also be requested but will probably be redacted to protect personal information. Public services are public information. Trying to get the PD to followup with a non-party may be difficult as they are under staffed to begin with. Maybe a call to the number above may yield some results.

We are closing this request due to its historic nature. If this concern still requires attention and you still believe SeeClickFix is a viable tool for its resolution the best way for it to be addressed is for you to create a new request including a current description of what is occurring and what solution you hope to see regarding this matter, citing/linking this request in the details. Thank you for your dedication to improving the quality of life in our community.