Offices are closed but we are here and working. If you leave a message on the general 7700 line, we will get back to you. Unfortunately the toter bandits have hit citywide not just on Alden. We will add you to our internal work order system where we have a wait list since late summer. We too have been waiting for new toter deliveries from our company since summer. Once they arrive at dpw, we will put together and begin distributing them to our list. In the meantime, please use a cardboard box to put your recyclables in and leave out at your curb for pick-ups. Our crew is use to emptying cardboard box. Thanks