Dear Constituent,

Thank you for contacting the Mayor's Hotline about sidewalk repair. Your service request, opened on 9/18/11 at 1:12 PM, is case number 101000330780.

Our Public Works Department responds immediately to public safety issues in order to make them safe, typically with a temporary asphalt patch.

If there is additional work needed, the department will schedule permanent repair to be completed within a year to eighteen months. Please note that major sidewalk and roadway reconstruction may be deemed a capital repair and require engineering and budget review.

If you have any questions about the case, please contact the Mayor's Hotline at (617) 635-4500. We are available 24 hours a day, seven days a week to answer any questions or handle any City service issues you may have.

You can also track the status of your request online by going to the following site: http://www.cityofboston.gov/mayor/24. Just enter the case number and the email you used to submit this request.

Sincerely,

Mayor's Hotline Staff

Re: Sidewalk Repair (Make Safe)

Case Number: 101000330780

Dear Constituent,

Thank you for contacting Mayor Menino's 24-Hour Service regarding a Request for Sidewalk Repair, which you reported on 9/18/2011 1:12 PM, located at 14-40Beach St, Boston, MA, 02111.

The Public Works Department has reported to us this case was resolved on 9/19/2011 1:39 PM, noting:

Case Resolved
Location has been made safe. This sidewalk will be referred for permanent repair. See case #101000331225 for status of the permanent repair.

If you have questions, or feel the issue has not been resolved to your satisfaction, please let us know immediately by calling 617-635-4500 or by replying to this email.

Mayor Menino appreciates you taking the time to report this issue. Your engagement helps make our neighborhoods even stronger. If there is anything else we can do, don't hesitate to call or go on-line to - www.cityofboston.gov. We're available 24 hours a day, seven days a week.

Sincerely,

Mayors's Hotline Staff

Dear Constituent,

Our Public Works Department created a new service request on your behalf for permanent sidewalk repair on 9/19/11 at 1:39 PM. Your case number is: 101000331225.

Permanent sidewalk repairs are typically completed within a year to eighteen months. Please note that major sidewalk and roadway reconstruction may be deemed a capital budget project and require engineering and budget review.

If you have any questions about the case, please contact the Mayor's Hotline at (617) 635-4500. We are available 24 hours a day, seven days a week to answer any questions or handle any City service issues you may have.

You can also track the status of your request online by going to the following site: http://www.cityofboston.gov/mayor/24. Just enter the case number and the email you used to submit this request.

Sincerely,

Mayor's Hotline Staff